FAQs

FAQs

Why choose Sustainable Clothing?
Because it’s the best for you, your family and our world. Sustainable clothing made from natural fibers are biodegradable. It also has natural properties that is very good for us! Always look for clothing that are chemical free (i.e. using oeko-tex certified textiles like us!) especially for your babies. To know more about sustainable and minimalist lifestyle, make sure to visit our website from time to time as I will be writing blog posts about this. Or better yet, subscribe and join our email list!

How will I get my product?
You can pick it up or I can mail it to you.

Where is Pick Up?
I live in BC, pick up would normally be in Vancouver or Burnaby area.

How much is shipping?
There’s a flat rate of $3 per order! Take advantage of it! It’s via letter mail (no tracking #).  If you wish to track your order, contact us and we can arrange it for you at an additional fee.

When will the product ship?
Within 3-5 business days or earlier. I may already have stock ready to ship!

US and Canada?
Yes we ship to both!

Currency?
It’s in CAD. So, US friends, it’s a no brainer!

How do I pay?   
The cart will redirect you to Paypal.  We use paypal to process payments as it is very secure and affordable for small businesses like ours.  If you dont’t have a paypal account, don’t fret! You can pay with your Credit Card or Visa Debit and Paypal will still handle the processing.

Do you offer promotions?
Yes! Keep an eye on our FB page, Instagram and better yet, subscribe to our email list! You’ll always get the first dibs!

Not satisfied with your purchase?
Oh no! We do our best to make sure our customers only receive our utmost best! We value your satisfaction so please do not hesitate to contact us.  We will make it up to you! That’s our promise!

What is your Return Policy?
Exchanges and Credit only on regular priced merchandise. All “Sale” (discounted) items are final. We do exchanges as long as the product has not been worn and is in brand new condition.

Can I sell your products at my store?
Absolutely! We’d love more people to experience the quality that we make.  Please contact us via email for inquiries.